Hoje de madrugada foi liberada mais um release do kayako.

Nessa nova versão alguns dos pontos em destaque são o aprimoramento de velocidade e estabilidade no Kayako Support Suite no que diz respeito a recursos do servidor, foram atendidas algumas solicitacões de novas funcionalidades, corrigidos problemas de segurança,  adicionada compatibilidade com o Internet Explorer 8 (IE8), e corrigidos dezenas de BUGs reportados pelos usuários e encontrados pela própria equipe de desenvolvimento.

Sempre lembrando que a partir da versão 3.40.00  o php 5.1.0 se tornou requisito. Então atenção a sua versão de php antes de efetuar o upgrade. Outra dica importante e sempre fazer o backup do banco de dados e dos arquivos, prevenir sempre e sempre melhor que remediar.

Mais informações podem ser obtidas no site da Kayako:

http://forums.kayako.com/f143/3-50-00-release-candidate-1-available-now-21390/

Se você identificar mais algum BUG, reporte ele através desse link:
http://forums.kayako.com/f143/

Incentivo a beta testers.

Como forma de incentivo aos testes desta nova versão, como sempre, a kayako está oferecendo um brinde para quem migrar sua versão para a 3.50.00 RC1 (Unstable).

Esse brinde só abrange clientes que tem o Support Suite hospedados em seus próprios servidores. Os 20 primeiros clientes que fizerem o upgrade de suas versões, serão contemplados com um mês grátis de upgrade e suporte do Support Suite ou uma licenca doI nstant Allert.

Está continua sendo a politica de incentivos da Kayako, e uma ótima iniciativa na intenção de conseguir beta testers para o sistema, detectando e corrigindo os erros mais rapidamente.

Lembrete:

Programas de incentivo são sempre muito bem vindos, mas tenha muito cuidado ao disponibilizar em ambiente de produção uma versão ainda não estável. Isso pode acarretar muita dor de cabeça. Fica aqui a dica.

Detalhes da versão:
3.50.00 Release Candidate 1

Notas e Destaques:

• Ongoing improvements to speed and stability of the server-side software.
• Vastly improved encoding of e-mail headers (particularly where foreign character sets are concerned), conforming to RFC standards.
• Security fixes.
• Feature requests.
• IE8 compatibility
• Dozens of bug fixes.

Novas Funcionalidades:

• Added the ability to see the number of follow-up actions scheduled for a ticket (in the actual follow-up tab)
• Added the ability to view a list of scheduled follow-up actions and their details.
• Added the ability to delete individual follow-up actions from the follow-up queue.
• Ticket edit actions no longer jump back to the general ticket view after submitting.
• Added the ticket subject to the page <title> of the web browser (when viewing a ticket in the staff control panel).
• Added TLS support for IMAP and POP3 queues.

Bugs Corrigidos:

• 271: Merge Ticket A with B: retain A’s Custom Fields
• 310: Auto Add CC users Ticket Parser
• 397: Edit actions = jump back to General ticket view all the time
• 408: “Next Ticket” link in filtered ticket view does not maintain filter
• 422: Staff selection in round-robin is not random
• 432: Live Support departments NOT sorted by Display Order
• 539: Advanced search -> owner -> unassigned does not exist
• 580: Forward with from Staff empty TO ends up in Customer Login
• 628: Deleting attachments does not remove files from filesystem
• 645: Ability to view a follow-up queue for a ticket, as well as delete follow up tasks
• 659: Staff Name in New Ticket Autoresponder message
• 662: Ticket title in page title makes modern URL bars more useful
• 685: Adding language pack entries does not allow for selection of the “section” in which the string should be inserted.
• 688: Adding birthdays to events fails if birthdays predate Unix Epoch
• 691: WHMCS ticket link problem in e-mail templates
• 706: Rebuild Cache URL should get phrase and template caches
• 717: Advanced search “Entire message” issue
• 767: All staff shown (regardless of dept. assignment) in staff new ticket creation
• 772: All statuses shown, regardless of department selection in Admin CP -> E-mail queues
• 786: email_autoclose template always flagged as needing revert on each upgrade
• 789: Disabling Autoresponder not working
• 803: Override $swiftpath & $themepath and SSL
• 814: Dot appending with email ids in CC field
• 823: IE incorrectly handles meta charset as a positionally-active tag
• 825: CCd recipients receive autoresponse when all autoresponses are disabled
• 828: Installer allows installation even if vital PHP modules are missing
• 834: Upper case email addresses may confound loop checker
• 848: Edit Event: Time Settings shift down Issue
• 849: Custom fields disappear randomly depending on department chosen
• 871: TLS support for IMAP and POP3 queues
• 877: Upgrader username field is case sensitive
• 880: Error in SQL query during Task Log Search
• 884: Deleting the ticket post does not delete the associated attachments.
• 886: “Events” created for Sundays do not show in Week view
• 891: Text area invariably does not clear in the client-side chat window in Chrome, using carriage return to send.
• 894: IE8 – Javascript failure on page load
• 895: Ticket tree or tree-based lists (i.e. KB categories) do not render in IE8
• 896: Logo invariably doesn’t display in IE8 (staffcp and admincp)
• 897: Breadcrumb title (left-)spacing is off in the staffcp and admin cp in IE8
• 898 No drop-down menus work in IE8
• 899: Scrollbar in ticket reply area (staffcp) is positioned strangely in IE8
• 900: Side-bar calendar overflows the sidebar region in IE8
• 903: Deleting a ticket does not delete ticket recipients
• 905: Knowledgebase categories with long title overflow background bounding region
• 907: Spaces added to email headers incorrectly by parser
• 908: main.js AJAX warning is badly worded
• 912: Change the SMTP Host setting field description to describe ssl:// support
• 916: Admin CP> Home> Help Link points to wrong/old URL.
• 917: General IE8 Compatability Issues
• 926: email_autoclose template is duplicated in the /setup/includes/templates.xml file
• 928: Cosmetic defect: “resend registration email” string too long for menu
• 930: Dates wrong when viewing “Message Details” of an offline live chat message
• 934: Setting Item Limit Under Subcategories to 0 hides all downloads
• 936: Cookie decoding not enforced correctly, which could break ad tracking
• 937: Text edit under [View Ticket] -> Edit
• 940: Setup displays incorrect step progress if empty database is skipped
• 945: Private filters not deleted when staff is deleted
• 955: Cron outputs incorrect totals for accepted/rejected messages
• 957: Follow-up inserts incorrect values into the database when no General actions chosen
• 958: Follow-up department list doesn’t refresh the status list when modified
• 960: Need a followup count in the followups tab, like the count in the chats and history tabs
• 965: Follow-up count cache not updated when follow-up items added/removed
• 966: Legacy IE4 global keyboard hooks break IE8
• 967: Legacy IE4 keyboard event hooks break IE8
• 969: Ticket reply interface properties layout issue in IE8 and Chrome
• 970: Empty Predefined Reply, Knowledgebase or Downloads causes script error in IE8 when attempting to open the ticket reply interface menus

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